You're finding it difficult to sign in to my.nabaztag.com?

This can happen when you change your Nabname or your password, or when you have multiple Nabaztag accounts.

To fix it, you have to erase the cookies saved by your web browser. To do this, close all of the open windows of your browser, then reopen it to your normal start page.

If you use Firefox :

• Click on "Tools"
• Click on "Clear Private Data"
• Check the box next to "cookies" and then click "Clear Private Data Now"

If you use Internet Explorer (v6) :

• Click on "Tools / Options"
Click on "Delete Cookies"

If you use Internet Explorer (v7) :

• Click on "Tools / Options"
• In the section "Navigation History," click on the button "Delete," then, "Delete Cookies."

If you use Safari:

• Click on "Safari," then "Preference."
• In the "Security" section, click on "Show Cookies"
• Click on "Remove All"

Info:  If you've forgotten your password, we can resend it to you by e-mail.
 To do this; go to http://my.nabaztag.com and click on "Forgot your password?"  Then give us your Nabname and the e-mail address that you used when you originally subscribed on my.nabaztag.com.

Your log in information will be sent to this address

Occasionally, your Nabaztag may lose its connection to the internet.
Usually, it's enough to unplug him and plug him back in to get him to detect the network again (you might have to try several times).
You won't need to return to the configuration web page (unless you change your network specs).
If this does not solve the problem, please get in touch with our technical support.

 

Your Nabaztag will tell you why he can't connect by the way he blinks
For further information, please consult our Connection Issues & Lights guide:

 

Check these few points:

• Are you sure that your computer has a Wi-Fi card ?
• If you can't reach the configuration page, it's probably that you are not really connected to your Nabaztag.
• Make sure that you are in ad-hoc mode.
• We strongly recommend you momentarily disable your firewall and unplug your internet connection's Ethernet cable if any.
• If you know how to do this, you can force disconnection from your usual network (for instance: in Windows, click on the list of wireless networks and click on "disconnect".
  
• Note: While you are connecting to your Nabaztag, you can no longer access the internet.

 

Unplug your Nabaztag, Plug him back in with the button depressed: release the button only when Nabaztag has flashed a red light.
At this point, your Nabaztag should be white, with one ear turning round: let it go round full circle and press the button again.
The second ear should now turn; press once more to view a luminous animation, the press again twice.
Did both his ears turn around, in one direction then backwards ?
If yes: his ears are just fine, If not: contact the Nabaztag support team.

Check if Nabaztag makes a sound when you just unplug and plug him back in.
Check that the sound switch is not set to mute, and test the medium and high settings (or check the volume dial if you have a Nabaztag/tag).
If the problem persists, contact the Nabaztag support team, they'll tell you what to do.

 

Email Alerts work with just about any type of email account which allows acces from a mail handler (like outlook for example).
You can set up alerts for any POP, Imap or SSL account.
Bear in mind that alerts can be erratic when using Gmail, which is still offered as a Beta test version.